Refund policy
At Stil Markt LLC, we are committed to providing high-quality bags and ensuring customer satisfaction. That’s why we offer a 30-day return guarantee.
30-Day Guarantee
You have 30 days from the date of delivery to request a return or refund.
To be eligible:
- The bag must be unused, unworn, and in original condition
- It must include original packaging
- Proof of purchase is required
Returns
If you are not satisfied with your purchase, you may return your item within the 30-day period.
To start a return, contact us at:
📧 ask@stilmarkt.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be processed within 5–10 business days to your original payment method
Damaged or Defective Items
If your bag arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos as proof
We will offer:
- A free replacement, or
- A full refund at no additional cost
Exchanges
We only replace items if they are defective or damaged.
For exchange requests, contact us at ask@stilmarkt.com.
Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After 24 hours, orders may already be processed and cannot be canceled
Contact Us
For any questions regarding returns or refunds, please contact:
📧 ask@stilmarkt.com